I am an associate professor, director of graduate studies, and former program chair of industrial design in the School of Design at Carnegie Mellon University in Pittsburgh, Pennsylvania. My core teaching includes How People Work, Research Methods for Design, Design Principles and Practices, and Executive Education. I have dedicated my teaching and research to methods and practices for human centered design, with an emphasis on design ethnography, participatory design, and the meaning of form in context.

I am co-author of the book, Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions. Beverly, MA: Rockport Publishers, 2012. Universal Methods was recently released in a “Pocket Edition” in 2017.

View my curriculum vitae here

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